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Auto Insurance
J.D. Power and Associates Reports: Providing High Levels of Customer Satisfaction Has Clear Financial Implications for Auto Insurers
- Article
- September 5, 2006
- No comments
Auto insurance companies that record high levels of customer satisfaction benefit from customer behaviors that have positive financial implications, according to the J.D. Power and Associates 2006 National Auto Insurance Study released today. The study identifies and tracks performance on numerous specific, measurable behaviors on the part of the insurer where there are clear breakpoints in customer satisfaction levels.
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